Objectives

The primary objective of this tender is to procure a service for printing, inserting, and delivering customer bills to the SAPO distribution centre on an as-and-when-required basis for a period of thirty-six (36) months. The service aims to ensure accurate, timely, and secure delivery of bills, supporting Eskom’s operational and customer service requirements.

Additionally, the tender seeks to establish a partnership with a supplier that demonstrates a robust quality management system (ISO 9001 compliant), adheres to Eskom’s quality and safety standards, and actively participates in Eskom’s supplier development, localisation, and industrialisation initiatives.

Scope

The scope includes:

• Provision of specialized printing of customer bills, which involves reading CSV files, printing multi-page bills, and managing stationery from multiple trays.
• Insertion of printed bills into envelopes using high-speed inserting machines with bottom OMR reading capabilities.
• Delivery of inserted bills to the nearest South African Post Office (SAPO) distribution centre.
• Management of the entire process, including file transfer, printing, insertion, and delivery, over a 36-month period.
• Compliance with statutory, safety, environmental, and quality standards, including submission of safety plans, quality plans, and adherence to Eskom’s SHEQ policies.
• Implementation of supplier quality management systems, including audits, inspections, and documentation control.
• Participation in Eskom’s supplier development, localisation, and industrialisation programs, including meeting specific goals for black-owned enterprises and local content.

Technical Requirements

The technical requirements for the tender include:

• Provision of printing equipment with at least three high-volume paper trays, reconfigurable and named according to Eskom’s file naming conventions.
• Use of specialized printing technology capable of reading CSV files, printing multi-page bills, and managing stationery from designated trays.
• High-speed inserting machines with bottom OMR reading capability, capable of inserting the correct pages into envelopes based on OMR marks.
• Accurate counting and recording of envelopes and bills on the South African Post Office (SAPO) system.
• Secure file transfer protocols for receiving bill data files, with encryption where applicable.
• Compliance with Eskom’s SHEQ policies, including submission of safety plans, SHEQ management documentation, and adherence to legal and statutory safety standards.
• Implementation of a comprehensive Quality Management System (QMS) aligned with ISO 9001, including development of Contract Quality Plans (CQP), Inspection and Test Plans (ITP), and supplier audits.
• Participation in Eskom’s supplier development and localisation initiatives, including meeting specific goals for black-owned enterprises and local content thresholds.
• Provision of reference letters from previous clients demonstrating capability and experience.
• Adherence to Eskom’s procurement, safety, environmental, and quality standards throughout the contract duration.