RFI:01-26-ICT-HO
See details below or the tender documentation
2026-07-20 11:00
Computer Software Supply and License Management, Contact Centre and Call Centre Solutions, Hotlines and Helplines, Information and Communications Technology, Telecommunications, Broadcasting and WiFi, Telephony, PABX, IP PBX, SIP, VoIP - Supplies, Installation and Maintenance
South African Social Security Agency
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| Tender Number: | RFI:01-26-ICT-HO |
| Department: | South African Social Security Agency |
| Tender Type: | Request for Information |
| Province: | National |
| Closing Date: | Monday, 20 July 2026 - 11:00 |
| Place where goods, works or services are required: | 501 Prodinsa Building, Cnr Steve Bhiko and Pretorius Street - Arcadia - Pretoria - 0081 |
| Special Conditions: | N/A |
| ENQUIRIES: | |
| Contact Person: | MANDLA SIBEKO |
| Email: | [email protected] |
| Telephone number: | 012-400-2634 |
| FAX Number: | N/A |
| BRIEFING SESSION: | |
| Is there a briefing session?: NO | Is it compulsory? NO |
| Briefing Date and Time: | |
| Briefing Venue: | |
This tender is also available from www.etenders.gov.za
The primary objective of this tender is to gather information from potential suppliers regarding a cloud-based Omni-channel Contact Centre as a Service (CCaaS) solution. SASSA aims to identify suitable solutions that can deliver high-volume citizen services related to social grants inquiries across South Africa, supporting multiple communication channels and ensuring seamless customer interactions.
The scope of the tender includes:
The technical specifications include:
Vendors must demonstrate:
This RFI is intended for information gathering only and does not constitute a commitment to procure. Vendors are required to submit detailed proposals (15-20 pages) outlining their solutions, implementation approach, and support capabilities as part of their response.
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