Billing Software

RFQ/29088

See details below or the tender documentation

Tender Closed on: 2026-11-13 01:00

Billing Systems and Services, Payment Services and Payroll, Computer Software Supply and License Management, Information and Communications Technology

Durban, KwaZulu-Natal

Airports Company of South Africa Limited

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Airports Company of South Africa Limited Tenders

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Tender Number: RFQ/29088
Department: Airports Company of South Africa
Tender Type: Request for Quotation
Province: KwaZulu-Natal
Closing Date: Friday, 13 November 2026 - 01:00
Place where goods, works or services are required: King Shaka International Airport--Durban-
Special Conditions: For any queries, please email [email protected]
ENQUIRIES:
Contact Person: Helen Mahlangu
Email: [email protected]
Telephone number: 079-696-4621
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: No Is it compulsory? No
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Tender Summary: Billing Software Supply & Maintenance

Objectives

The primary objective is to deploy a temporary six-month solution for automatic meter reading (AMR) billing software covering electricity and water consumption at King Shaka International Airport. The project aims to:

  • Achieve measurable energy savings and ensure accurate, transparent billing.
  • Generate historical trend reports for operational analysis and tenant query resolution.
  • Support compliance with SANS 1544:2024 Energy Performance Certificate (EPC) requirements, facilitating potential green building accreditation.
  • Provide an interim operational bridge while a long-term metering service provider is procured.

Scope of Work

The contract is divided into three core phases:

  • Initial Setup & Migration: Uninstall and upgrade existing billing software, deploy a BMS Factory server for centralized data reception, migrate legacy SCADA systems to ACSA IT-compatible platforms, provision virtual machines for secure data transfer, install optical monitoring tools for historical tracking, and configure tariff optimization modules.
  • Six-Month Maintenance & Billing: Monthly generation of electricity and water billing reports, top-ten consumer analytics, database and field device maintenance, emergency call-out response, annual tariff adjustments, software license updates, high-end usage reporting, and direct tenant query resolution.
  • Preliminary & General: Provision of travel logistics, safety documentation, critical spare parts inventory, dedicated site vehicles, mandatory airport security/safety training, and processing of site access permits. Additional out-of-scope work will be administered via task orders.

Technical Requirements

Bidders must supply and maintain AMR billing software capable of seamless integration with Building Management Systems (BMS) and Supervisory Control and Data Acquisition (SCADA) networks. The system must automate meter data collection, route information to a central server, and deliver diagnostic, analytical, and reporting functionalities. Key technical demands include:

  • Full compatibility with ACSA’s existing IT infrastructure and cybersecurity protocols.
  • Virtual machine deployment and secure legacy data migration.
  • Historical data retention (6–12 months) for audit trails and tenant disputes.
  • Advanced tariff optimization algorithms to reduce peak-load costs.
  • Compliance with NEC3 Term Service Contract (TSC3) frameworks, including risk register management, compensation event procedures, and weekly/monthly partnering meetings.
  • Strict adherence to occupational health and safety legislation, with specified insurance deductibles and professional indemnity coverage.
  • Annual price adjustments tied to the Consumer Price Index (CPI).

Skills Requirements

The contractor must deploy a qualified technical team, supported by documented curricula vitae. Required roles include:

  • Site Manager: Oversees project execution, client liaison, risk management, and compliance reporting.
  • Technician / Electrician: Handles hardware installation, meter calibration, SCADA/BMS integration, and fault diagnosis.
  • Assistant Technician / Electrician: Supports field operations, data collection, and routine maintenance tasks.

All personnel must demonstrate proven expertise in AMR systems, electrical metering infrastructure, server/network administration, and billing software configuration. Staff must complete airport-specific safety and security induction, hold valid site permits, and be trained to execute baseline risk assessments and emergency response protocols.

Notable Terms & Conditions

AMR (Automatic Meter Reading): Technology that automatically captures utility consumption data without manual intervention.

BMS & SCADA: Building Management Systems control facility operations; SCADA enables remote monitoring and control of industrial processes. Both must interface with the billing platform.

EPC (Energy Performance Certificate): A regulatory document certifying a building's energy efficiency under South African standards.

NEC3 TSC3: New Engineering Contract Third Edition, a collaborative project delivery framework emphasizing proactive risk management and joint decision-making.

CPI Adjustment: Contract values will be revised annually based on inflation metrics measured at each contract anniversary.

Dispute Resolution: Conflicts will first undergo adjudication, followed by binding arbitration if unresolved, governed by South African law.

This summary is AI generated. Download the tender documents for all the information.

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