Bid 3/2026 Ho: Whistleblower Hotline Services

BID

See details below or the tender documentation

Tender Closed on: 2026-08-24 12:00

Cape Agency For Sustainable Integrated Development in Rural Areas (CASIDRA)

Contact Centre and Call Centre Solutions, Hotlines and Helplines, Ethics Consulting, Telecommunications, Broadcasting and WiFi, Telephony, PABX, IP PBX, SIP, VoIP - Supplies, Installation and Maintenance

Western Cape

Cape Agency For Sustainable Integrated Development in Rural Areas (CASIDRA)

Cape Agency For Sustainable Integrated Development in Rural Areas (CASIDRA) Tenders

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Tender Number: BID 3/2026
URL: https://tenders.casidra.co.za/tender/bid-3-2026-ho-whistleblower-hotline-services/
Location:

Paarl, Western Cape

Post Date:

2026-08-10 12:00:00

Closing Date:

2026-08-24 12:00:00

Contact Person:

Marshelle Apollis

Contact Email:

[email protected]

Tender Details

Casidra SOC Ltd invites suitably qualified and experienced service providers to submit proposals for the provision of an independent, secure and confidential whistle-blowing hotline service for a period of four (4) years from the date of appointment.

The purpose of the service is to provide employees, directors, contractors, consultants, service providers, suppliers, beneficiaries, clients and members of the public with a safe, independent and confidential mechanism to report suspected fraud, corruption, theft, unethical conduct, maladministration, conflicts of interest, regulatory non-compliance, workplace misconduct and any other irregular or unlawful activities involving Casidra.

The appointed service provider shall operate independently from Casidra and shall ensure that all reports are received, recorded, managed and communicated professionally, objectively and confidentially. The service must promote anonymous reporting where requested and provide appropriate safeguards to protect the identity of whistle-blowers.

The whistle-blowing service forms part of Casidras governance, ethics, fraud prevention and compliance management framework and must support the organisation in promoting ethical conduct, accountability, transparency and good corporate governance.

SUBMISSION OF DOCUMENTS

Sealed tenders, clearly indicated with the bid no, title and closing date, must reach Casidra SOC Ltd at their Head Office, 22 Louws Avenue, Southern Paarl and be placed in the bid box available at reception.PLEASE NOTE THE FOLLOWING

PLEASE NOTE THE FOLLOWING

  • TENDERS MUST BE BOUND AS CASIDRA WILL NOT TAKE RESPONSIBILITY FOR THE COMPLETENESS OF ANY UNBOUND BID DOCUMENTS.
  • BID DOCUMENTS MUST BE DOWNLOADED FROM THE TENDER PORTAL. NO DOCUMENT WILL BE PROVIDED VIA E-MAIL.
  • FAILURE TO PROVIDE ANY OF THE COMPULSORY DOCUMENTATION AND PARTICULARS MAY RENDER THE BID INVALID.

Tender Summary

Objectives

The primary objective of this tender is to procure Whistleblower Hotline Services to ensure effective reporting channels for employees and stakeholders. The service aims to promote transparency, accountability, and compliance within the organization by providing a secure and confidential platform for whistleblowing reports.

Scope

The scope of the tender includes:

  • Provision of a dedicated whistleblower hotline accessible via multiple channels (phone, online, mobile app).
  • Management and handling of incoming reports, ensuring confidentiality and data security.
  • Provision of reporting and analytics tools to monitor hotline activity.
  • Training and support for organization staff on the use and management of the hotline services.
  • Compliance with relevant legal and regulatory requirements related to whistleblowing and data protection.

Technical Requirements

The technical requirements specify that the service must:

  • Offer a secure, reliable, and user-friendly platform accessible 24/7.
  • Support multiple reporting channels (telephone, online portal, mobile app).
  • Ensure confidentiality and anonymity options for reporters.
  • Integrate with existing organizational systems where applicable.
  • Provide real-time reporting, analytics, and case management features.
  • Meet data security standards and comply with applicable data protection laws.

Skills Requirements

The tender requires service providers to demonstrate:

  • Experience in delivering whistleblower hotline or similar confidential reporting services.
  • Technical expertise in secure platform development and management.
  • Knowledge of relevant legal and regulatory frameworks related to whistleblowing and data privacy.
  • Capability to provide training and ongoing support to client staff.
  • Strong customer service and confidentiality management skills.
This summary is AI generated. Download the tender documents for all the information.

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