Objectives

The primary objective of this tender is to appoint a qualified travel agency to provide comprehensive travel management services to Mossel Bay Municipality. The selected service provider will facilitate travel arrangements for municipal officials and staff, ensuring efficient, cost-effective, and reliable travel solutions for the period from the date of appointment until 30 June 2027.

Scope

The scope of work includes the provision of travel agency services such as booking flights, accommodation, transportation, and related travel arrangements. The service provider must handle all aspects of travel planning, coordination, and administration to support the municipality's travel needs within the specified contract period.

Technical Requirements

• Provision of travel booking and management services for official travel.
• Ability to handle domestic and international travel arrangements.
• Provision of accurate and timely travel documentation and itineraries.
• Availability of a dedicated contact person for travel coordination.
• Compliance with all relevant travel and safety regulations.
• Use of reliable and secure booking systems.
• Ability to provide cost-effective travel options.
• Provision of support and assistance during travel disruptions or emergencies.

Skills Requirements

• Proven experience in managing corporate or government travel arrangements.
• Knowledge of local and international travel booking systems and platforms.
• Strong customer service and communication skills.
• Ability to provide professional advice on travel options and policies.
• Understanding of procurement and compliance procedures relevant to municipal contracts.
• Capacity to handle multiple bookings efficiently and accurately.
• Experience in working with government or municipal entities is advantageous.