Objectives

The primary objective of this tender is to appoint a qualified and experienced service provider to support, maintain, and enhance the existing SharePoint platform used by BANKSETA. The aim is to ensure the platform's optimal performance, security, and functionality over a period of 2 years, facilitating effective collaboration and system support for BANKSETA's various business units and stakeholders.

Scope

The scope of work includes:

• Assisting with user and permission management on the SharePoint platform.
• Attending to incidents and troubleshooting issues related to SharePoint.
• Providing user training as required.
• Supporting system commissioning and enhancements based on requests.
• Providing support and maintenance services over a 24-month period, including incident resolution and system improvements.

The service provider will also support related Microsoft 365 tools such as Power Apps and Power Automate, integrated within the SharePoint environment.

Technical Requirements

The technical requirements include:

• Experience in supporting and maintaining Microsoft 365 E5 SharePoint Online environments.
• Proven ability to manage user permissions and resolve incidents efficiently.
• Capability to provide user training and system commissioning support.
• Demonstrated experience in supporting cloud-based SharePoint systems, preferably with references from previous clients.
• Provision of CVs for key personnel, including a team leader with project management certification (PMBOK, PRINCE2, or NQF Level 6 or higher) and at least three years of project management experience, and team members with relevant SharePoint and Power Platform certifications and experience.
• Adherence to Microsoft 365 best practices and security standards.

Skills Requirements

The skills and qualifications required from the service provider include:

• Team Leader:
  • Project management certification (PMBOK, PRINCE2, or NQF Level 6 or higher).
  • Minimum of 3 years’ experience in IT project management.
  • Clear indication of the assigned team leader’s name.
• Team Member 1:
  • At least 3 years’ experience in SharePoint services.
  • Qualification at least Grade 12 / NQF Level 4 or higher.
  • Microsoft 365 Administrator Expert or Fundamentals certification or equivalent.
  • Clear indication of the team member’s name.
• Team Member 2:
  • At least 3 years’ experience in Power Apps / Power Automate services.
  • Certification in Power Platform solutions (e.g., Power Platform Developer Associate or Solution Architect Expert).
  • Qualification at least NQF Level 4 or higher.
  • Clear indication of the team member’s name.

All personnel must meet the mandatory experience and qualification criteria; failure to do so will result in disqualification.