Tender Summary: Development of a Digital Induction Platform

Objectives

The primary objective is to design, develop, and implement a fully digital, interactive corporate induction programme for uMngeni-uThukela Water. The platform must streamline the onboarding process, align with the organisation’s strategic goals and culture, ensure regulatory compliance, and provide measurable tracking of new employee progress.

Scope of Work

The successful bidder will convert existing induction materials into an engaging digital format and build a structured online system that integrates with the client’s intranet and learning management environments. Key deliverables include:

• Digitalised Content: Organisational profile, HR policies, employee handbooks, leadership messages, and comprehensive workplace safety modules.
• Induction System: A structured programme lasting 30 minutes to one hour, featuring multimedia training, simulations, and interactive elements.
• Assessments & Reporting: Online quizzes, competency verification tests, digital certification upon completion, and automated statistical dashboards tracking completion rates and compliance.
• Onboarding Tools: Digital checklists, data capture forms for emergency contacts and credentials, and automated policy acknowledgement tracking.
• Monitoring & Maintenance: Progress tracking, automated reminder systems for refresher training, feedback surveys, and ongoing content updates to reflect legislative or organisational changes.
• Pre-Arrival Access: Capability for new hires to complete initial modules before official site entry.

Technical Requirements

The platform must adhere to specific infrastructure, compatibility, and security standards:

• Server & Database: Windows Server 2022 Standard and SQL Server 2022 Standard.
• Browser Compatibility: Fully functional on Microsoft Edge.
• Virtualisation: Compatible with VMware or equivalent virtualisation environments.
• Integration: Must connect seamlessly with existing client systems, specifically the intranet and SAP.
• User Experience: Mobile-responsive, intuitive interface supporting self-paced learning.
• Security & Compliance: Adherence to data protection legislation, cybersecurity best practices, and role-based access controls.
• Support & Term: Three months of post-go-live technical support. The contract runs for twelve months, commencing in January 2027.

Skills and Experience Requirements

Bidders must demonstrate proven capability in digital programme development and implementation:

• Industry Experience: Minimum five years of experience in designing, deploying, and supporting digital induction or learning programmes.
• Project Portfolio: Evidence of at least three similar contracts valued at R500,000 or more each, supported by signed reference letters detailing scope, duration, and value.
• Technical Proficiency: Expertise in backend administration (SQL, server management), frontend development, e-learning authoring tools, and LMS/intranet integration.
• Instructional Design: Ability to create engaging, compliant, and role-specific learning pathways with interactive assessments.
• Regulatory Knowledge: Familiarity with South African labour, occupational health and safety, and data privacy frameworks to ensure legally sound content.
• Project Management: Strong delivery, risk management, and stakeholder coordination skills to meet strict timelines and quality benchmarks.

Key Procurement Terms Explained

Contract Participation Goals (CPG): A mandatory empowerment framework requiring the successful bidder to allocate 35% of the total contract value to designated transformation partners. This includes a minimum of 25% for enterprises operating within the client’s area of responsibility and 10% for local businesses. These partners must be selected from the client’s approved database or proposed for approval, and work allocated to them cannot be sub-contracted further.