Development, Support & Maintenance Of Bespoke Systems at Ethekwini Electricity Ict

32286-5E

See details below or the tender documentation

Tender Closed on: 2026-04-02 11:00

Computer Software Supply and License Management, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Software Programming and Application Development

Durban, KwaZulu-Natal

Ethekwini Metropolitan Municipality

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Ethekwini Metropolitan Municipality Tenders

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Tender Number: 32286-5E
Department: Ethekwini Metropolitan Municipality
Tender Type: Request for Bid(Open-Tender)
Province: KwaZulu-Natal
Closing Date: Thursday, 02 April 2026 - 11:00
Place where goods, works or services are required: 166 K E Masinga Road (Formerly Old Fort Road) - Durban - KZN - 4001
Special Conditions: - There will be no clarification meeting. Email queries are to be submitted by 2026-03-19. Emailed questions and answers will be consolidated and posted on eTenders/Municipal website by 2026-03-26 -Technical: Sifiso Shabangu Email: Sifiso.Shabangu@dur ban.gov.za OR Noxolo Ntuli Noxolo.Ntuli@durban .gov.za General: Nyaniso Mlilo Email:[email protected]
ENQUIRIES:
Contact Person: Nyaniso Mlilo
Email: [email protected]
Telephone number: 031-311-9422
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to appoint a qualified Service Provider to develop, support, and maintain bespoke ICT systems at eThekwini Electricity. The support aims to ensure system stability, reliability, and alignment with evolving operational and strategic needs. The systems involved are critical for operational efficiency, data management, and service delivery across the electricity value chain, including applications such as Bonus Incentive, NER Reporting, Site Survey Mapping, and others built on Microsoft .NET, PHP, MS SQL, and Oracle technologies.

Scope

The scope encompasses:

  • Provision of support, maintenance, and development services for existing bespoke applications.
  • Routine monitoring and incident resolution via the eThekwini service desk.
  • Enhancement of existing systems and development of new functionalities, including upgrades and second-phase rollouts (e.g., Site Survey Mapping Phase 2, Bonus Incentive Phase 2).
  • On-site resource deployment at eThekwini Electricity headquarters and Springfield IT Project Office.
  • Resources to include software developers, QA testers, business analysts, project managers, and database developers, with specified experience levels.
  • Development of new applications and integration with enterprise platforms like Revenue Management System, JDE, and Ellipse.

Technical Requirements

The technical scope includes:

  • Support for applications based on Microsoft .NET Framework (C#, ASP.NET, MVC), PHP, MS SQL, and Oracle.
  • Development and enhancement of reports, data extracts, and new functionalities using Power BI, Jasper Reports, and Git Bash.
  • Adherence to standardized development methodologies and technologies approved by the eThekwini Electricity ICT Department.
  • Implementation of upgrades and second-phase developments for existing systems.
  • On-site presence for resource deployment, with specified hourly rates and resource counts.

Skills Requirements

The tender specifies the following skills and experience for key personnel:

  • Company Experience: Over 5 years in developing and maintaining applications using back-end (MS.NET Framework, C#, ASP.NET, MVC), front-end (JavaScript, JQuery, Node.js), PHP, and databases (MS SQL, Oracle). Must demonstrate relevant reference projects.
  • Business Analyst: 3+ years in SDLC methodologies, business analysis, and complex project work, with relevant IT qualifications and certifications.
  • Software Developer: Minimum 5 years’ experience with .NET, MS SQL, Power BI, Jasper Reports, and Git Bash, with proven delivery of enterprise ICT solutions.
  • Project Manager: 5+ years in IT project management, with experience using PRINCE2, ITIL, and Office 365, and relevant IT qualifications.
  • QA Tester: Certified ISTQB Foundation Level, with at least 3 years’ experience in software testing.
  • Database Developer: 5+ years’ experience with Oracle SQL or MS SQL, with relevant certifications (Oracle 11g or higher, Microsoft SQL).

All personnel must demonstrate relevant expertise, with detailed CVs and references to be provided as part of the tender submission.

This summary is AI generated. Download the tender documents for all the information.

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