Fortinet Fortiwifi Support and Maintenance Renewal

0010572182

See details below or the tender documentation

Tender Closed on: 2026-09-07 11:00

ICT Hardware, Software And Network Support Services, Information and Communications Technology, IT Security Services and Solutions

Centurion, Gauteng, Pretoria

Electoral Commission (IEC)

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Electoral Commission (IEC) Tenders

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Tender Number: 0010572182
Department: Electoral Commission (IEC)
Tender Type: Request for Bid(Open-Tender)
Province: National
Closing Date: Monday, 07 September 2026 - 11:00
Place where goods, works or services are required: 1303 Heuwel Avenue - Centurion - Pretoria - 0046
Special Conditions: N/A
ENQUIRIES:
Contact Person: Yash Sookan
Email: [email protected]
Telephone number: 012-622-5700
FAX Number: N/A
BRIEFING SESSION:
Is there a briefing session?: NO Is it compulsory? NO
Briefing Date and Time:
Briefing Venue:

This tender is also available from www.etenders.gov.za


Tender Summary

Objectives

The primary objective of this tender is to secure support and maintenance renewal for thirty-six (36) Fortinet FortiWiFi 40F appliances over a period of 36 months. The support aims to ensure the continued operation of a secure, stable, and efficient ICT environment within the Electoral Commission, facilitating effective business processes and supporting the goal of conducting transparent and fair elections.

Scope

The scope includes:

  • Provision of support and maintenance services for 36 Fortinet FortiWiFi 40F appliances.
  • Support services covering hardware replacement (next business day), firmware and general upgrades, and a comprehensive UTP services bundle.
  • Support duration of 36 months, ending on 30th March 2029.
  • Delivery of all services and documentation as per specified technical and administrative requirements.

Technical Requirements

The technical specifications specify minimum requirements, including:

  • Fortinet FortiWiFi 40F appliances with serial numbers provided, supported with support and maintenance services.
  • Support services must include FortiGuard Unified Threat Protection (UTP), IPS, Advanced Malware Protection, App Control, URL/DNS Filtering, and FortiCare Premium Support.
  • Support bundle must include advanced hardware replacement (next business day), firmware and general upgrades, and comprehensive security services to combat various threats.
  • All offers must meet or exceed the minimum technical specifications; offers below minimum will be disqualified.
  • Support and maintenance must be co-termed so all devices end support simultaneously.

Skills and Skills Requirements

The bidder must demonstrate:

  • Experience in providing support and maintenance for Fortinet FortiGate devices, specifically FortiWiFi 40F appliances.
  • Capability to deliver hardware replacements, firmware upgrades, and security services as specified.
  • Provision of relevant documentation including reseller agreements, references of similar work, and compliance with technical specifications.
  • Ability to meet delivery schedules, quality control standards, and support requirements.
  • Capacity to provide 24/7 support with rapid response times, including on-site hardware replacement and remote technical assistance.
  • Proven track record in managing large-scale security support contracts within a government or similar environment.
This summary is AI generated. Download the tender documents for all the information.

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