OHSC/RFQ1/MAY/2026
See details below or the tender documentation
Tender Closed on: 2026-05-29 11:00
Contact Centre and Call Centre Solutions, Hotlines and Helplines, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Software Programming and Application Development
Office of Health Standards Compliance (OHSC)
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| Tender Number: | OHSC/RFQ1/MAY/2026 |
| Department: | Office of Health Standards Compliance (OHSC) |
| Tender Type: | Request for Quotation |
| Province: | Gauteng |
| Closing Date: | Friday, 29 May 2026 - 11:00 |
| Place where goods, works or services are required: | 70 RIBBON GRASS STREET, HIGHVELD, ECO GLADES OFFICE PARK - CENTURION - PRETORIA - 0157 |
| Special Conditions: | THE BID DOCUMENTS WILL ALSO BE UPLOADED ON THE FOLLOWING WEBSITE: www.ohsc.org.za QUOTATIONS MUST BE SUBMITTED ON THE FOLLOWING EMAIL ADDRESS: [email protected] |
| ENQUIRIES: | |
| Contact Person: | PHEMELO KGWELE |
| Email: | [email protected] |
| Telephone number: | 012-942-7812 |
| FAX Number: | N/A |
| BRIEFING SESSION: | |
| Is there a briefing session?: NO | Is it compulsory? NO |
| Briefing Date and Time: | |
| Briefing Venue: | |
This tender is also available from www.etenders.gov.za
The primary objective of this tender is to procure support, maintenance, and enhancement services for the existing Office of Health Standards Compliance (OHSC) Contact Centre Solution, including telephony and health ombud contact systems, for a period of 12 months. The goal is to ensure continuous operational support, system optimization, and future-proofing of the contact centre infrastructure to effectively handle complaints, inquiries, alerts, and compliments related to health service breaches.
The scope encompasses:
The technical scope includes:
The bidder must demonstrate:
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