SACAA/CCTS/00001/2026-2027
See details below or the tender documentation
2026-06-18 11:00
Contact Centre and Call Centre Solutions, Hotlines and Helplines, ICT Hardware, Software And Network Support Services, Information and Communications Technology, Software Programming and Application Development
South African Civil Aviation Authority
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| Tender Number: | SACAA/CCTS/00001/2026-2027 |
| Department: | South African Civil Aviation Authority |
| Tender Type: | Request for Bid(Open-Tender) |
| Province: | Gauteng |
| Closing Date: | Thursday, 18 June 2026 - 11:00 |
| Place where goods, works or services are required: | 11 Byls Bridge Boulevard - Doringkloof - Centurion - 0157 |
| Special Conditions: | BIDDERS ARE REQUIRED TO SUBMIT THEIR BIDS ON TIME TO AVOID BEING LATE. OUR NEW OFFICE PARK HAS STRIGENT SECURITY MEASURES THEREFORE EACH BIDDER WILL BE REQUIRED TO MAKE A PRIOR ACCESS CODE ARRANGEMENT WITH BETTY MONYEKI ON 082 885 4270 OR CYNTHIA ON 083 461 6534. Tenders should be submitted in duplicate all bound in a sealed envelope endorsed, SACAA/CCTS/00001/2026-2027. The sealed envelope must be placed in the tender box MARKED 1. |
| ENQUIRIES: | |
| Contact Person: | Ntombizodwa Duma |
| Email: | [email protected] |
| Telephone number: | 011-545-1262 |
| FAX Number: | 011-545-1455 |
| BRIEFING SESSION: | |
| Is there a briefing session?: NO | Is it compulsory? NO |
| Briefing Date and Time: | |
| Briefing Venue: | |
This tender is also available from www.etenders.gov.za
The primary objective of this tender is to procure a fully packaged Contact Centre Telephony solution, including installation and customization, for a period of five (5) years. The solution aims to provide SACAA with a single platform that handles multiple communication channels such as telephone, email, chatbots, WhatsApp, self-help portals, and social media platforms. The goal is to enhance customer interactions, improve service delivery, and enable efficient management of contact centre operations, including workforce management, call recording, real-time monitoring, and customer satisfaction measurement.
The scope encompasses:
The technical specifications include:
The bidder must demonstrate:
Overall, the successful bidder must demonstrate technical expertise, project management capability, and capacity to deliver a secure, scalable, and integrated contact centre telephony solution aligned with SACAA’s operational needs.
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