Objectives

The primary objective of this tender is to procure a digital payment solution for Joburg Market, including a maintenance plan for a period of 36 months. The solution aims to reduce physical cash handling, enable real-time access to funds via a platform, and seamlessly integrate into Joburg Market's current operations. Additionally, the solution should be cost-effective for users and support future technological updates.

Scope

The scope encompasses the provision of a comprehensive digital payment system that includes:

• Implementation of a cashless card system with refund capabilities for unused balances.
• Integration with existing Joburg Market systems for depositing and receipting funds.
• Provision of necessary equipment (e.g., auto teller type devices) and network infrastructure.
• Implementation timelines, future development capabilities, and user education.
• Remote transaction capabilities, dispute management, account reporting, and fund availability timelines.
• Ownership of the digital management platform by Joburg Market.

Technical Requirements

• Cost-effective, real-time access platform for users to use funds via a cashless card system.
• Equipment specifications including auto teller type devices and network infrastructure details.
• Compatibility with Joburg Market’s current IT systems and future scalability.
• Immediate fund clearance capability and transparent transaction costs.
• Secure platform with robust security measures and hosting arrangements.
• Dispute management processes and detailed reporting functionalities.
• Implementation timeline and change management considerations.
• Ability to support remote transactions and future technological updates.

Skills and Skills Requirements

The bidder must demonstrate:

• Experience in implementing digital payment or cashless solutions, supported by reference letters and client feedback.
• A qualified technical team with CVs and an organizational chart, with at least 4-5 members having 3+ years’ experience in digital payment systems and development.
• A detailed implementation plan with clear milestones, timelines, and budget allocations.
• Technical expertise in system integration, security, and platform development.
• Knowledge of local banking, network infrastructure, and compliance with relevant legislation.
• Ability to provide ongoing support, maintenance, and future development of the solution.
• Proven track record in delivering similar projects within stipulated timelines and budgets.