Objectives

The primary objective of this tender is to appoint a qualified and experienced Service Provider to deliver comprehensive Travel Management Services to the National Development Agency (NDA) over a period of 60 months. The services aim to facilitate travel arrangements for NDA staff and officials, ensuring high traveler satisfaction, cost containment, and adherence to NDA travel policies and frameworks.

Scope

The scope of work includes providing end-to-end travel management services such as:

• Booking of flights (international, regional, domestic, re-issues, refunds)
• Accommodation arrangements (domestic, regional, international)
• Car rentals (domestic, regional, international)
• Transfers, shuttles, and airport parking
• Visa assistance and courier services for travel documentation
• Bus/coach bookings, train bookings (international), and conference/event management
• Providing value-added services such as SMS notifications, global travel risk management, and customized reports
• Invoice management, reconciliation, and reporting aligned with NDA policies and Treasury guidelines

The service provider must operate within NDA’s travel policies, frameworks, and cost containment guidelines, ensuring timely invoicing, support, and high-quality service delivery.

Technical Requirements

• Provision of a detailed project proposal demonstrating ability to meet NDA’s specific travel management needs
• Submission of at least four signed reference letters from previous clients, detailing relevant experience within the past five years
• Confirmation letters from suppliers verifying timely settlement of accounts
• Demonstration of capacity through CVs of proposed project team members, with minimum experience requirements
• Implementation of a high-quality service level agreement (SLA) with NDA
• Provision of comprehensive monthly reports including cost containment, supplier performance, and incident reports
• Adherence to NDA’s turnaround times (e.g., 48 hours for international travel requests)
• Use of NDA’s automated Travel Management System (TMS) for processing requests and integration with NDA financial systems

Skills Requirements

• Proven experience in travel management, including international, regional, and domestic travel arrangements
• Strong project management and organizational skills to handle multiple bookings and requests efficiently
• Excellent communication and customer service skills to ensure high traveler satisfaction
• Technical proficiency with travel management software and reporting tools
• Ability to provide value-added services such as risk management, customized reporting, and real-time notifications
• Financial management skills for invoicing, reconciliation, and cost control
• Capacity to operate within NDA’s policies, frameworks, and Treasury cost containment guidelines
• Team expertise including project managers, client relationship managers, travel desk supervisors, and finance managers with minimum years of relevant experience