Contact Centre and Call Centre Solutions, Hotlines and Helplines Tenders

See below for a list of Contact Centre and Call Centre Solutions, Hotlines and Helplines Tenders. These tenders can consist of Request for Information (RFI), Request for Quotation (RFQ), Request for Proposal (RFP), Expression of Interest (EOI) or Request for Tender (RFT) listings. To find out more about a specific listing, click on the link below and view the tender details and attached tender documentation. Then contact the relevant persons listed in the document to submit your Contact Centre and Call Centre Solutions, Hotlines and Helplines tender.

Do you have a Contact Centre and Call Centre Solutions, Hotlines and Helplines project that you would like quotations for? Submit your Request of Quotation and we will distribute it to our network of Tender Notification Subscribers. They will contact you with Quotations and you can choose a suitable supplier or service provider. See the Send Us Your Tenders page for more details

Tender Title	Tender Number	Briefing Date	Closing Date
The Provision of a Customer Contact Centre Services for the Continuation of the Premier’s Hotline System for a Period of Thirty-six (36) Months	PRDP 07/2023-24	2024-02-20 00:00	2024-03-05 11:00
Appointment of a Service Provider to Manage the Whistle Blow Hotline on Behalf of South African Weather Service (saws) for a Three (3) Year Contract Period Starting from 01 April 2024 to 31 March 2027.	2941/23	-	2024-02-13 11:00
Rft: the Appointment of a Service Provider to Provide a Case Management System to Manage Sanral’s Fraud Hotline	CONTRACT: SANRAL HO 1025/58700/2023/01	-	2024-03-06 11:00
Nsg/bid/05/2023/2024: Provisioning and Deployment of a Contact Centre Automatic Call Distributor (acd) for the National School of Government (nsg)	NSG/BID/05/2023/24	-	2024-02-09 11:00
The Appointment of a Service Provider to Establish and Manage the 24/7/365 Days Anti-corruption Hotline Number for the Department of Mineral Resources and Energy for a Period of Twenty- Four (24) Months.	DMRE/017/2023/24	-	2024-02-13 11:00
Appointment of a Service Provider Regarding the Implementation, Management and Co-ordination of the City's Independent 24-Hour Fraud Hotline	259S/2022/23	2023-03-09 10:00	2023-03-27 10:00
Request for Proposals for Appointment of a Service Provider for the Development and Implementation of an ITIL Complaint Service Desk (Help Desk Solution) for a Period of 24 Months	POLMED02/2023/ITIL	2023-01-19 10:00	2023-01-30 12:00
Establishment, Implementation, Monitoring and Awareness of an Independent Anti-Fraud and Corruption Reporting Hotline for the Period Ending 30 June 2025	T2022/049	-	2022-12-13 11:00
Provision of Fraud and Corruption Hotline Services for Saldanha Bay Municipality for the Period 1 July 2022 to 30 June 2025	SBM 36/21/22	-	2022-07-22 12:00
The Appointment of a Service Provider to Manage, Monitor and Report on ERWAT Ethics Hotline for a Period of Thirty Six(36) Months (Re-Tender)	ERW202202/TNDR-006	-	2022-06-17 12:00
Proposals for the Execution of the Standard Transfer Specification (STS) Prepayment Meter Token Identifier (TID) Rollover Key Change Process by Means of Call Centre Support and Site Visits in the Swartland Municipal Area During a Two-Year Contract Period from 1 July 2022 to 30 June 2024	T63/21/22	-	2022-06-03 12:00
Anti-Fraud Hotline for Mossel Bay Municipality	TDR255/2021/2022	-	2022-01-21 12:00
Provision of Anti-Fraud and Corruption Hotline Services for a Period of 36 Months	ERM/05/2021	2021-10-22 12:00	2021-11-15 12:00
Operation, Maintenance and Support of a Call Centre Facility for a Period of Thirty-Six(36) Months for Dr Ruth S Mompati District Municipality (Re-Advert)	RDM2020-030A1	-	2021-10-01 12:00
Call Centre and Ticketing System for Municipal Call Centre for the Period of Three (3) Years	53/2021	-	2021-07-16 12:00
Provision of Anti-fraud and Corruption Hotline Services for Ilembe Family of Municipalities over a Period of 36 Months	ERM/04/2021	2021-06-18 10:00	2021-07-12 12:00
Supply, Installation and Maintenance of a Hosted VOIP (Voice Over the Internet Protocol) Telephone System, Call Centre System, Internet, Wi-Fi Services and the Virtual Private Network for the Lesedi Local Municipality for the Period of Thirty-six (36) Months	54/2021	-	2021-06-26 12:00

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